ALTHOUGH SOCIETY HAS turned increasingly disposable, technology buyers still want their gear to work well, to look good, and to last for the long haul. In August PCWorld launched its annual survey of satisfaction, reliability, and service, polling more than 45,000 PCWorld readers.
A New Approach
This year’s approach represents a simplification of prior years’ methodology, in which we reported the results as below average, average, or above average. Now we provide actual satisfaction scores, usually on a scale of 1 to 10, which should make the results clearer and easier to compare.
We investigated five categories: laptops, desktops, smartphones, tablets, and printers. And users seem to be fairly happy. Overall, the numbers are positive and seem to be improving from year to year. Measures of reliability, for example, have…