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OVER the 19 years Driver Power has been running, we’ve produced somewhere in the region of 1.5 million words, over around 2,000 pages, analysing roughly 20 million data points in the process – so it’s fair to say we’ve got a good idea of what works, and what doesn’t, as far as car ownership is concerned.
This week, franchised dealerships go under the microscope, and sadly some of the themes are all too familiar. Too many dealers aren’t good enough at getting the basics right, with complaints about unreturned phone calls, overcrowded car parks, shabby waiting areas and service centres that are unable to fix faults. It’s also sad to see the same names propping up the table, once again.
That’s…
