‘It’s one of the biggest reasons I jump out of bed every morning.’ Bart Casabona, director of social media, Pitney Bowes If you are a marketing chief, one of the best return-on-investment channels may actually include your colleagues. Increasingly, marketers are turning their employees into social media mavens, encouraging them to promote positive, intriguing or helpful stories that are on-brand.
This past summer, MasterCard quietly launched an ambassador program that had employees share brand-minded news and other content across their personal social channels. The endeavor already has attracted 400 of its staffers, who use a company intranet that lets them post text, images and videos to Facebook, Twitter and LinkedIn.
“We are hoping to build on that,” remarked Susan Warner, vp of worldwide communications for MasterCard. “It’s all about technology.…